Spirit Airlines

Spirit Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Spirit Airlines has improved onboard service standards over the last 12 months, and while this largely focusses on practical items of service delivery, the staff are slightly more customer-friendly. In the airport, bag checks are still stringently applied and service quality has not improved much. Buy-on-board F&B has a fair bar selection but lacks food choices that is maybe more of an issue on longer 4 to 5 hour routes.”

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Spirit Airlines
skytrax 3 star low-cost airline logo

Spirit Airlines Rating Summary

Short haul

Economy Class

Spirit Airlines Rating Analysis

Economy Class

Airport Services - Ft Lauderdale

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (standard)
Seat comfort (Big Front Seat)
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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