West Air is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“West Air provides a good low-cost travel experience within China, and product and service standards are amongst the most developed in the region. There is a Premium fare available which includes the forward seats and a full-service meal experience and amenities. Buy-on-board is less extensive than bigger Asian LCCs, but this reflects the largely Chinese domestic market operation.”