West Air

West Air is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“West Air provides a good low-cost travel experience within China, and product and service standards are amongst the most developed in the region. There is a Premium fare available which includes the forward seats and a full service meal experience and amenities. Buy-on-board is less extensive than larger Asian LCCs, but this reflects the largely Chinese domestic market operation.”

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West Air
skytrax 4 star low-cost airline logo

West Air Rating Summary

Short haul

Economy Class - Premium
Economy Class

West Air Rating Analysis

Economy Class

Airport Services - Chongqing

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Premium)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Seat comfort : Premium
Cabin safety information / video
Comfort items : blanket, pillow : Premium
Cabin and seat cleanliness
Washroom cleanliness
Seat power facilities
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B
Complimentary meals / snacks : Premium
Complimentary beverages : Premium

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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