Sun Country Airlines

Sun Country Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Sun Country is an ULCC but offers free soft drinks, USB charging & streaming IFE on most aircraft. Legroom is 29-30″ on standard seats and 34″ for Best seats. Buy-on-board snacks are limited in choice but are fair value, the selection of alcohol is more extensive and often includes some interesting products. Staff service is often above average and quite attentive, but this does lack consistency.”

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Sun Country Airlines
skytrax 3 star low-cost airline logo

Sun Country Rating Summary

Short haul

Economy Class

Sun Country Rating Analysis

Economy Class

Airport Services - Minneapolis-St Paul

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (standard)
Seat comfort (Best Seats)
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Seat power facilities
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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