Swoop

Swoop is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Swoop product and service standards are close to achieving a 4-star low-cost airline rating. Onboard comfort is okay for shorter flights,  however, the lack of recline makes sleep difficult on longer, overnight sectors. All seats have AC power and USB outlet. Buy-on-board standards are reasonable and well priced but there are no hot food choices. Staff can be very friendly, and it is the lack of consistency that prevents a rating upgrade.”

» Explaining the Low-Cost Airline Rating levels

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Swoop
skytrax 3 star low-cost airline logo

Swoop Rating Summary

Short haul

Economy Class

Swoop Rating Analysis

Economy Class

Airport Services - Hamilton

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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