Swoop is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Swoop product and service standards are close to achieving a 4-star low-cost airline rating. Onboard comfort is okay for shorter flights, however, the lack of recline makes sleep difficult on longer, overnight sectors. All seats have AC power and USB outlet. Buy-on-board standards are reasonable and well priced but there are no hot food choices. Staff can be very friendly, and it is the lack of consistency that prevents a rating upgrade.”