SunExpress is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“A leisure airline based in Antalya, Turkey that is modelled on low-cost carrier standards, the German section of SunExpress closed in 2020. A modern fleet of aircraft offer adequate seat standards, but cabin cleanliness is an area for improvement. Buy onboard offers a fairly limited choice, but pre-order meals are good. Cabin staff service can be good, but lacks consistency which is another factor preventing a potential 4-Star rating.”

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SunExpress Rating Summary

Short haul

Economy Class

SunExpress Rating Analysis

Economy Class

Airport Services - Antalya

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort - standard
Seat comfort - SunPremium
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
Quality of meals served : SunPremium
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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