Sunwing Airlines

Sunwing Airlines is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Sunwing fares include free checked baggage and carry-on, but hand-carry allowances are limited. F&B must be purchased and prices and quality are reasonable (customers can pre-order to ensure availability). Legroom is average at 29-inch pitch, there is no personal IFE option. Staff often deliver a good service experience but this lacks consistency.”

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Sunwing Airlines
skytrax 3 star leisure airline logo

Airline Rating Summary

Short haul

Economy Class

Airline Rating Analysis

Economy Class

Airport Services - Montreal

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Elite Plus)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (standard)
Seat comfort (Elite Plus)
Cabin safety information / video
Comfort items : cost of blanket
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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