Jet2.com is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Jet2 is a low-cost, leisure airline. Seat pitch is average, 28-30 inches depending on aircraft. Cabin cleanliness tends to be weaker at non-UK airports during short turnarounds. F&B is pre-order or buy-on-board, and selection, quality, and pricing are reasonable. Staff service can be good, but this is an inconsistent aspect, and a key factor to improve to meet a 4-Star low-cost rating.”