is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Jet2 is a low-cost, leisure airline. Seat pitch is average, 28-30 inches depending on aircraft. Cabin cleanliness tends to be weaker at non-UK airports during short turnarounds. F&B is pre-order or buy-on-board, and selection, quality, and pricing are reasonable. Staff service can be good, but this is an inconsistent aspect, and a key factor to improve to meet a 4-Star low-cost rating.”

» Explaining the Low-Cost Airline Rating levels

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skytrax 3 star low-cost airline logo Rating Summary

Short haul

Economy Class Rating Analysis

Economy Class

Airport Services - Leeds Bradford

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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