Viva Aerobus is Certified as a 2-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Viva Aerobus has a modern fleet of aircraft, and onboard seating is quite standard, non-recline with 29-inch seat pitch. Buy onboard F&B is fairly limited in choice, and availability of items can be an issue. Cabin staff service is functional at best and is lacking service quality in many areas. Airport service can be a poor feature, with service bordering on rude in many areas.”