Interjet

Interjet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Interjet is a low-cost airline that offers 34 inch pitch for all seats. Complimentary drinks and snacks are provided. While the free bar service is excellent, the quality of snacks is inconsistent, and there are no buy-on-board extras to purchase. Service standards are variable, and the ground experience is quite poor in Mexico City. There is potential for Interjet to achieve a 4-Star rating with service improvements.”

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Interjet
skytrax 3 star low-cost airline logo

Interjet Rating Summary

Short haul

Economy Class

Interjet Rating Analysis

Economy Class

Airport Services - Mexico City

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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