Interjet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Interjet is a low-cost airline that offers 34 inch pitch for all seats. Complimentary drinks and snacks are provided. While the free bar service is excellent, the quality of snacks is inconsistent, and there are no buy-on-board extras to purchase. Service standards are variable, and the ground experience is quite poor in Mexico City. There is potential for Interjet to achieve a 4-Star rating with service improvements.”