Berlin Brandenburg Airport

Berlin Brandenburg Airport is likely to be Certified in early 2022 for the standard of the airport facilities, comfort, cleanliness, shopping, food & beverages, staff service and security / immigration.

“Berlin’s Brandenburg Airport finally opened on the 31st October 2020, after nine years of delays blamed on faulty construction, design flaws, and some corruption allegations. Customer feedback since the airport’s opening has been very negative.”

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Berlin Brandenburg Airport

Berlin Brandenburg Airport Rating Summary

Berlin Brandenburg Airport Rating

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Berlin Brandenburg Airport Rating Analysis

Berlin Brandenburg Airport

Ground Transportation

Public Transport options

Distance to public transport

Airport taxi service

Car Rental

Security Screening

Screening guide signage

Waiting times

Service efficiency

Staff attitude and courtesy

Staff language skills

FastTrack security

Immigration Service

Waiting times - arrivals

Waiting times - departures

Staff attitude and courtesy

Staff language skills

FastTrack immigration

Wayfinding & Signage

Ease of wayfinding - arrivals

Ease of wayfinding - transfer

Ease of wayfinding - departures

Clarity of signs & symbols

Signage language choices

FIDS : positioning in terminal

FIDS : clarity of display

Terminal maps

Airport App navigation

Airport "help" staff

Info Kiosks

Info / Help counter service

Arrival

Walking distances

Availability of toilets

Baggage hall facilities

Baggage delivery times

Baggage carts

Meet and greet facilities

Departure

Signage to check-in

Congestion around check-in

Queuing systems

Seating near check-in

Premium check-in facility

Signage to security / departures

Transfer

Walking distances

Signage to transfer areas

Transfer security screening

Transfer waiting area

Rest area for transfer customers

Ease of transfer process

Terminal Comfort

Congestion around terminal

Air temperature

Décor and condition

Seat availability

Seat types and comfort

Access to power / charging points

Cleanliness of seats

Cleanliness of washrooms

Cleanliness of public areas

PRM washrooms

Baby changing rooms

Terminal Facilities

Clarity of airport PA's

PA language translations

ATM availability

WiFi : ease of log-in

WiFi : free time allowance

Internet kiosk facilities

Childrens Play area

Shower facilities

Quiet / relaxation areas

Dayroom facility

Terminal hotel

Other leisure facilities

Vending machines

Shopping Facilities

Food & Beverage

Food and beverage choice : landside

Fast food choice : landside

International brands : landside

Food and beverage choice : airside

Fast food options : airside

International brands : airside

Food and beverage : cleanliness

Food and beverage : prices

Food and beverage : staff service

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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