London Heathrow Airport 3-Star COVID-19 Airport Safety Rating

London Heathrow Airport is certified with the 3-Star COVID-19 Airport Safety Rating for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airport Safety Rating is the world’s only assessment and certification of airport health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided at the airport.  The COVID-19 Airport Rating includes cleaning and disinfection procedures and consistency, social distancing policies and control, face mask usage, sanitiser availability, standard and use of PPE by staff in the airport, and other hygiene improvement systems.

London Heathrow Airport 3-Star COVID-19 Airport Safety Rating

COVID-19 Safety Certification

COVID-19 Rating Analysis

COVID-19 Safety Rating

COVID-19 Procedures

COVID-19 information signage
Terminal access rules enforced
COVID testing facilities
Temperature checks
Customer face masks required
Face mask usage enforced
PPE vending machine availability
Hand sanitiser availability
Hand sanitiser prominence & utility
Social distancing markings & signage
Social distancing enforcement
Social distancing seat markings
Enhanced terminal airflow & filtering
Public areas cleanliness & monitoring
Washrooms cleanliness & monitoring
F&B areas cleanliness & monitoring
Security processing - hygiene policies
Security processing - staff PPE compliance
Immigration processing - staff PPE compliance
Other airport staff - PPE compliance
Shop/F&B capacity monitoring

ATP Testing used in COVID-19 Rating

View Summary

COVID-19 comments

There were some good measures relating to the thoroughness of information signage, availability of hand sanitiser, and adherence to face mask usage. However, there were too many inconsistent areas of the COVID-19 criteria to warrant a rating higher than 3-Star based on the first audit analysis. From the 12th September, Heathrow Airport introduced a Restrictive Access Plan for satellite trains at Terminal 5 (Track Transit System). This has limited the number of passengers per carriage, and the flow will be restricted when on the platforms. Passengers are queued and restricted to flow onto the satellite trains, and Heathrow Airport teams are used during peak times to instigate this plan. Heathrow Airport also recently commenced a trial of COVID Marshalls within the landside areas of both Terminal 2 and Terminal 5. These Marshalls patrol every 15 minutes and are speaking with passengers and colleagues when Heathrow’s social distancing and face-covering policies are not being followed. Heathrow Airport set out a comprehensive range of COVID-19 hygiene procedures and systems to deliver a safer environment for customers and staff. Whilst many aspects are meeting a good standard, there was a lack of consistency across different areas, both for cleanliness and expected control of social distancing.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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