London Heathrow Airport
London Heathrow Airport is Certified as a 4-Star Airport for facilities, comfort, cleanliness, shopping, food & beverages, staff service, and security / immigration.
“T2 and T5 provide the best facility standards but the terminals are large and can require some very long walking distances on arrival and departures. Transfer between terminals is not easy and requires longer transfer times compared to many global, hub airports. Transportation links to central London can be expensive using taxis or the express train.”
London Heathrow Airport
Heathrow Airport Rating Summary
Terminal 2
Terminal 3
Terminal 4
Terminal 5
Related to Heathrow Airport Ranking
Heathrow Airport Rating Analysis
Terminal 2
Ground Transportation
Public Transport options
Distance to public transport
Airport taxi service
Car Rental
Security Screening
Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security
Immigration Service
Waiting times - arrivals: automated (EU passport)
Waiting times - arrivals: (non-EU passport)
Staff attitude and courtesy
Staff language skills
FastTrack immigration
Wayfinding & Signage
Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service
Arrival
Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities
Departure
Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures
Transfer
Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Ease of transfer process
Terminal Comfort
Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Terminal Facilities
Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Shower facilities
Quiet / relaxation areas
Dayroom facility
Hilton Garden Inn London Heathrow
Other leisure facilities
Vending machines
Shopping Facilities
Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops
Food & Beverage
Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service
Terminal 3
Ground Transportation
Public Transport options
Distance to public transport
Airport taxi service
Car Rental
Security Screening
Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security
Immigration Service
Waiting times - arrivals: automated (EU passport)
Waiting times - arrivals: (non-EU passport)
Staff attitude and courtesy
Staff language skills
FastTrack immigration
Wayfinding & Signage
Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service
Arrival
Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities
Departure
Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures
Transfer
Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Ease of transfer process
Terminal Comfort
Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Terminal Facilities
Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Shower facilities
Quiet / relaxation areas
Dayroom facility
Hilton Garden Inn London Heathrow
Other leisure facilities
Vending machines
Shopping Facilities
Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops
Food & Beverage
Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service
Terminal 4
Ground Transportation
Public Transport options
Distance to public transport
Airport taxi service
Car Rental
Security Screening
Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security
Immigration Service
Waiting times - arrivals: automated (EU passport)
Waiting times - arrivals: (non-EU passport)
Staff attitude and courtesy
Staff language skills
FastTrack immigration
Wayfinding & Signage
Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service
Arrival
Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities
Departure
Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures
Transfer
Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Ease of transfer process
Terminal Comfort
Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Terminal Facilities
Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Shower facilities
Quiet / relaxation areas
Dayroom facility
Hilton London Heathrow Airport
Other leisure facilities
Vending machines
Shopping Facilities
Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops
Food & Beverage
Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service
Terminal 5
Ground Transportation
Public Transport options
Distance to public transport
Airport taxi service
Car Rental
Security Screening
Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security
Immigration Service
Waiting times - arrivals: automated (EU passport)
Waiting times - arrivals: (non-EU passport)
Staff attitude and courtesy
Staff language skills
FastTrack immigration
Wayfinding & Signage
Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service
Arrival
Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities
Satellite train service
Departure
Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures
Satellite train service
Transfer
Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Ease of transfer process
Terminal Comfort
Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Terminal Facilities
Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Shower facilities
Quiet / relaxation areas
Hotel Sofitel London Heathrow
Other leisure facilities
Vending machines
Shopping Facilities
Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops
Food & Beverage
Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service
Disclaimer
The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
Related to Heathrow Airport Ranking
Sign up for updates with the Skytrax Newsletter