London Stansted Airport 3-Star COVID-19 Safety Rating

London Stansted Airport is certified with the 3-Star COVID-19 Airport Safety Rating for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airport Safety Rating is the world’s only assessment and certification of airport health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided at the airport.  The COVID-19 Airport Rating includes cleaning and disinfection procedures and consistency, social distancing policies and control, face mask usage, sanitiser availability, standard and use of PPE by staff in the airport, and other hygiene improvement systems.

London Stansted Airport 3-Star COVID-19 Safety Rating

COVID-19 Safety Certification

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COVID-19 Rating Analysis

COVID-19 Safety Rating

COVID-19 Procedures

COVID-19 information signage
Terminal access rules enforced
COVID testing facilities
Temperature checks
Customer face masks required
Face mask usage enforced
PPE vending availability
Hand sanitiser availability
Hand sanitiser prominence & utility
Social distancing markings & signage
Social distancing enforcement
Social distancing seat markings
Enhanced terminal airflow & filtering
Public areas cleanliness & monitoring
Washrooms cleanliness & monitoring
F&B areas cleanliness & monitoring
Security processing - hygiene policies
Security processing - staff PPE compliance
Immigration processing - staff PPE compliance
Other airport staff - PPE compliance
Shop/F&B capacity monitoring

ATP Testing used in COVID-19 Rating

» Cleanliness ratings incorporate on-site ATP Test results
View Summary

COVID-19 Procedures

Stansted Airport provides a clear concept of guidance signage and information for COVID-19 procedures, and although this is relatively consistent between the different terminal areas the design lacks the enhanced presentation and strength of branding observed at other airports. While the airport is making use of some larger banner signs and digital information systems, the size and prominence of the guidance are highlighted as an area that could be improved upon. Terminal access is suggested for passengers only, but this is not enforced in any way on the departure and arrival level. Temperature checks for customers are currently being trialled, and this is completed discreetly during the departure process. The allocation of airport provided hand sanitiser points is limited around the check-in, departure gate, and arrival areas. Some restaurant and shopping outlets offer this, but the overall quantity is much less than other airports in the UK and elsewhere in Europe. Social distancing advice and markings are available, but this is not to the extent and consistency observed at other European airports. This could be reinforced more by airport and airline staff where there are obvious contraventions. Stansted Airport has implemented decent distancing separation for security loading points, but this is not managed for the collection of belongings, and we note weak staff hand hygiene protocols for additional bag checks. Considering the volume of customers during the audit inspection, a lack of cleaning staff available was noticed. In the terminal washrooms, Skytrax observed poor cleanliness and monitoring, and ATP testing returned fail results for some high-contact areas.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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