Milan Malpensa Airport 4-Star COVID-19 Airport Safety Rating

Milan Malpensa Airport is certified with the 4-Star COVID-19 Airport Safety Rating for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airport Safety Rating is the world’s only assessment and certification of airport health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided at the airport

The COVID-19 Airport Rating includes cleaning and disinfection procedures and consistency, social distancing policies and control, face mask usage, sanitiser availability, standard and use of PPE by staff in the airport, and other hygiene improvement systems.

Milan Malpensa Airport 4-Star COVID-19 Airport Safety Rating

COVID-19 Safety Certification

COVID-19 Rating Analysis

COVID-19 Airport Rating

COVID-19 Procedures

COVID-19 information signage
Terminal access rules enforced
COVID testing facilities
Temperature checks
Customer face masks required
Face mask usage enforced
PPE vending availability
Hand sanitiser availability
Hand sanitiser prominence & utility
Social distancing markings & signage
Social distancing enforcement
Social distancing seat markings
Enhanced terminal airflow & filtering
Public areas cleanliness & monitoring
Washrooms cleanliness & monitoring
F&B areas cleanliness & monitoring
Security processing - hygiene policies
Security processing - staff PPE compliance
Immigration processing - staff PPE compliance
Other airport staff - PPE compliance
Shop/F&B capacity monitoring

ATP Testing used in COVID-19 Rating

View Summary

COVID-19 comments

Milan Malpensa Airport has installed a wide range of COVID-19 protocols to ensure customers and staff safety, and some deliver at, or close to, Best Practice. For social distancing signage and markings, the current systems are reasonably extensive in most terminal areas, and the airport has installed digital capacity monitoring for toilet occupancy to prevent queues and overcrowding. Hand hygiene facilities are positioned at many key movement areas and high-contact points, and but an audit observation was that the lack of consistency in the design and visibility of the units means these cannot always be quickly identified by customers. There is a clearly active presence of maintenance staff monitoring issues of terminal cleanliness, but ATP test results indicated some weaknesses in the sanitising of seating, and similarly, some high-touch areas in washrooms could be improved with increased monitoring and cleaning. Security processing has a basic social distancing policy enforced, but the concept is lacking the scope and visibility observed at some other airports. Skytrax also noted a lack of regular hand hygiene by staff after manual bag checks, and the best observation is sanitising of gloves, rather than a complete change which is ICAO recommended.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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