Bahrain International Airport is Certified as a 5-Star Airport for the third consecutive year
Bahrain International Airport (BIA) has been awarded the 2024 global 5-Star Airport quality rating for the third consecutive year by SKYTRAX, the international air transport rating organisation.
The Audit of Bahrain International Airport was conducted by the SKYTRAX audit team in November 2023. The 5-Star Airport rating is the highest mark of quality distinction awarded by SKYTRAX for an airport and recognises very high standards of Product and Staff service across the different assessment categories in the Airport environment.
Chairman of the Board of Directors of Gulf Air Group, H.E. Zayed R. Alzayani commented on this achievement, “Receiving this prestigious rating for the third consecutive year reflects the unwavering dedication to excellence and reinforces BIA’s position as a global leader in providing world-class aviation facilities and services. We will continue to raise the bar in the aviation industry and set new standards of excellence.”
This recognition further highlights the consistent efforts of Gulf Air Group (GFG) and its subsidiaries to provide an exceptional passenger experience with the highest global standards throughout every touchpoint of the travel journey. GFG remains dedicated to reshaping Bahrain’s aviation industry and fulfilling its vision.”
The airport provides customers with seat power across all sections of the terminal, and is meeting best practice for these features, alongside boarding gate and waiting area seating featuring a wide choice of seat types – from conventional bench seating to recliner chairs, sofas and comfortable armchairs.
The terminal design results in a quick and easy process for departing, arriving and transfer customers, and is described as being very user-friendly in terms of layout and design. The terminal enjoys excellent natural light, and departing customers enjoy excellent views out across the airfield. Design finishes, ceiling styles, lighting and some special artwork features all contribute to a relaxing ambience in the terminal.
Smart security is in operation, enabling laptops, liquids, etc. to remain in the customer’s hand luggage for screening, all contributing to an easier travel process. The airport offers an excellent choice of shopping and food & beverage options.
BAC Chief Executive Officer Mohamed Yousif Al Binfalah also commented on this recognition, “I would like to extend my heartfelt appreciation and gratitude to each member of the BIA team for their relentless commitment to delivering exceptional service and ensuring smooth operations at every stage of the passenger journey. This prestigious recognition for the terminal and the Pearl Lounge would not have been possible without their dedication and hard work. This recognition by Skytrax continues to be a great motivator to every member of the airport community.”
There are many well equipped washrooms and baby change areas across airside and landside parts of the terminal. For customers wishing to rest between flights, there is the airside Bahrain Airport Hotel which offers spacious family rooms, luxurious standard rooms, compact rooms and state-of-the-art sleeping pods, as well as a 5-star spa service operated by Bahrain Airport Gulf Hotel.
Edward Plaisted of Skytrax said: “It is a fabulous achievement for Bahrain International Airport to be awarded with this highest 5-Star Airport Rating. This accolade recognises the high standards of facilities and staff service being provided to customers at Bahrain International Airport. In addition to an excellent range of facilities and a very pleasant terminal ambience, the terminal layout makes this a very customer-friendly airport.”
» Bahrain International Airport Rating
THE 5-STAR AIRPORT RATING
The 5-Star Airport Rating is our most prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.
The 5-Star Airport rating recognises those airports that are providing exceptional standards of facilities and staff service to customers across all front-line areas of the airport environment. To achieve the top 5-Star Airport rating, the staff service or product standards must be either meeting or setting global best practice for the item under evaluation.
ABOUT BAHRAIN INTERNATIONAL AIRPORT
Bahrain International Airport is the gateway that connects the Kingdom of Bahrain with the world. The state-of-the-art, futuristic new terminal building is designed to deliver comfort and connections with a more personal, Bahraini feel. It provides a hassle-free approach to modern air travel and strengthens the country’s position as a financial, cultural, and aviation center in the region. Bahrain Airport Company has been managing and operating the airport since 2010. The airport caters to a growing number of airlines and serves as the regional hub for global cargo companies, including DHL, which has made Bahrain as their base to serve the Middle East since the 1980s. Operations were transferred to the new Passenger Terminal in January 2021, increasing the airport capacity to 14 million passengers per year and cementing its reputation as an attractive hub for airlines and travellers.
ABOUT SKYTRAX
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airport Rating programme is a leading international Rating system operating since 1999, which classifies airports across the globe by the quality of product and staff service.
