Narita International Airport is Certified as a 5-Star Airport
Tokyo’s Narita International Airport has been certified with the global 5-Star Airport Rating for the second consecutive year by the international air transport rating organisation, SKYTRAX.
The 5-Star Airport rating is the highest mark of quality distinction awarded by SKYTRAX for an airport, and recognises very high standards of Product and Staff service across the different assessment categories in the Airport environment.
The November 2024 audit evaluated all terminals and operations, recognising the airport’s exemplary service quality and passenger amenities. The audit highlighted Narita Airport’s commitment to operational excellence, confirming a seamless travel experience with outstanding multi-modal transportation links, advanced technology for immigration and security processing, and reliable customer service throughout key passenger areas.
In 2024, Narita Airport was also named by passengers as having the World’s Best Airport Staff Service at the World Airport Awards.
Edward Plaisted of SKYTRAX commented: “Tokyo Narita Airport continues to define benchmarks in passenger experience and combines innovation and elevated service to deliver a seamless and enjoyable journey for travellers. This dedication to improvement and anticipating the needs of passengers means that Narita Airport continues to stand out on the global stage.”
Terminal 1 is the hub for Star Alliance and SkyTeam airlines and is known for its efficient connection processing and a wide array of facilities, including innovative sponsored seating and recreation zones in both public and airside areas.
Terminal 2 operates as the base for Oneworld alliance operations and features the Japan Food Hall with ten specialty restaurants showcasing Japanese cuisine. This includes an outdoor terrace – the first of its kind in a secure, post-passport control area at a Japanese airport.
Terminal 3 is designed for low-cost carriers, and offers a streamlined yet high-quality passenger experience, supported by a diverse portfolio of shopping, dining, and other passenger amenities.
These three terminals are linked by an efficient, well-branded shuttle service, which offers comfortable and reliable connectivity for passengers.
Tokyo Narita Airport is renowned for its exceptional shopping and dining offer, with a broad selection of world-class brands, duty-free outlets, and authentic Japanese cuisine with recognised global favourites.
THE 5-STAR AIRPORT RATING
The 5-Star Airport Rating is our most prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.
Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans numerous customer contact points. The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria which covers the front-line customer experience on the end-to-end journey through an airport.
ABOUT SKYTRAX
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airport Rating programme is a leading international Rating system operating since 1999, which classifies airports across the globe by the quality of product and staff service
Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points. The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria which covers the front-line customer experience on the end-to-end journey through an airport.
