guangzhou terminal 2

Terminal 2 at Guangzhou Airport certified as 5-Star Terminal

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By Peter Miller, Skytrax

London, UK: Terminal 2 at Guangzhou Baiyun International Airport has been awarded as a global 5-Star Airport Terminal by SKYTRAX, the international air transport rating organisation.

Mr Qiu Jiachen (right) Chairman of Guangzhou Airport receives the 5-Star Terminal Award

The 5-Star Terminal rating is our highest mark of quality distinction for an airport terminal, and honours top standards of Product and Staff service across the different assessment categories in the Terminal environment. The 5-Star Terminal rating is awarded to only a very select and small number of airports.

Skytrax completed the detailed evaluation audit of Terminal 2 in December 2018, with assessments examining all of the front line product and staff service areas across the domestic and international terminal sections at Terminal 2.

Terminal 2 is highly rated for its user-friendly terminal facilities, offering a very pleasant ambience across the different terminal areas and providing a comfortable and enjoyable Customer Experience.

As the home base airline at Terminal 2 in Guangzhou, China Southern Airlines continue to develop their global network by expanding international routes from here, and Terminal 2 provides an airport facility they can be proud of. Terminal 2 provides a range of facilities that will enable Guangzhou Baiyun International Airport to develop its reputation as a major, global hub airport, attracting customers from around the world.

This 5-Star Terminal rating recognises the many developments and improvements that Guangzhou Baiyun International Airport have introduced to meet the global 5-Star Terminal requirements.

Customers can enjoy the rainbow lighting throughout the spacious check-in areas at Terminal 2
A special landside feature / exhibition area where customers can enjoy displays of local culture, dancing and more
Mr Qiu Jiachen, Chairman of Guangzhou Baiyun International Airport makes acceptance speech
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By Skytrax

Skytrax are specialist research advisors to the air transport industry. Dedicated to improving the customer experience for airlines and airports across the world. Skytrax delivers expertise and innovative thinking to encourage change.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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