Top 10 Most Improved Airlines 2024
See which airlines have been voted the World’s Top 10 Most Improved Airlines by customers, in the annual airline passenger satisfaction survey. View the Most Improved Airline results by global region.
The World’s Most Improved Airline award reflects an airline’s Quality improvement across the entire Awards programme, which analyses an airline’s change in the global rating, and performance improvements in different award categories.
Saudia wins the top Award for the World’s Most Improved Airline 2024. The World’s Top 5 Most Improved Airlines 2024 include Egyptair (2nd), ITA Airways (3rd), Porter Airlines (4th) and Air India (5th).
Ibrahim Al-Omar, Director General of Saudia Group, said: “This past year has been pivotal in our transformation journey that began in 2021. We have undertaken a comprehensive rebrand, marking a new era across all aspects of our operations. This includes a significant leap in digital transformation with the introduction of cutting-edge technologies that enhance operational efficiency. These efforts have led to impressive results, including Saudia ranking among the top 10 globally in On-Time Performance throughout 2023, maintaining this position for six consecutive months. Additionally, this prestigious SkyTrax award continues our legacy of excellence, having previously won twice in 2017 and 2021, highlighting our unwavering commitment to growth and excellence. This is just the beginning. We have already signed 2 landmark deals with Boeing and Airbus to acquire 154 new aircraft and are collaborating with top-tier global partners for an extensive retrofit to upgrade the interiors of both our existing and new fleet. These enhancements, along with numerous other strategic partnerships and projects, are set to expand and elevate our offerings, ensuring Saudia continues to deliver a world-class travel experience for its guests.”
Top 10 World’s Most Improved Airlines 2024
- Saudia
- Egyptair
- ITA Airways
- Porter Airlines
- Air India
- Allegiant Air
- Norse Atlantic Airways
- LIFT
- Akasa Air
- Airlink
Most Improved Airlines by global region 2024:
Africa: Egyptair
Asia: Air India
Europe: ITA Airways
Middle East: Saudia
North America: Porter Airlines
USA: Allegiant Air
View the full 2024 World Airline Awards results, at the A-Z Award Winners page.
About the 2024 World Airline Awards
The World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners.
All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.
The online customer survey operated from September 2023 to May 2024. The customer survey is provided in English, French, Spanish, Russian, Japanese and Chinese. Over 100 customer nationalities participated in the 2023/2024 survey. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. More than 350 airlines are featured in the final Award results.
