Lufthansa Lounge at London Heathrow Airport Terminal 2

The Lufthansa Lounge at London Heathrow Airport Terminal 2 is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“This lounge is well located just after security clearance, in the main terminal part of T2. The lounge is bright and spacious, but does get busy at peak periods. It is clean and well maintained and the choice of food and beverages is satisfactory for the business class area, and this is improved in selection of foods in the Senator Lounge. The Senator lounge has a more spacious feel and better lighting and ambience. Staff service at reception is efficient and polite.”

» Lounge Star Ratings explained

Lufthansa Lounge at London Heathrow Airport Terminal 2
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Business Class

Lounge Rating details

Business Class

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Frequent Flyer Lounge - Senator

The main difference for this Senator lounge section is that it is less crowded at busier periods. The choice and selection of food is better than in the Business Class lounge area, and there is also a more extensive choice of beverages. The ambience of the lounge is also enhanced, with improved lighting and a more spacious seat layout. The standards of lounge cleanliness, washrooms etc are similar.


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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