No.1 Lounge at Terminal 3 London Heathrow Airport

The No.1 Lounge at Terminal 3 London Heathrow Airport is Certified as a 3-Star Airline Lounge for the standard of product facilities and staff service.

“This lounge is a pay to use facility that is also used by some airlines for their premium customers. At peak times the lounge can be extremely busy, and does meet premium customer expectations. The range of food and beverages is satisfactory, with different choices offered to some premium customers, but there is the tendency for pay-to-use customers to extract maximum value from free items. The seating areas require better cleaning maintenance, and staff service in the lounge is based very much on function and is lacking in proper service hospitality.”

No.1 Lounge at Terminal 3 London Heathrow Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

No 1 Lounge

Lounge Rating details

No 1 Lounge

Frequent Flyer Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private seat pods
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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