Plaza Premium Lounge at Terminal 2 London Heathrow Airport

Plaza Premium Lounge airside at Terminal 2, London Heathrow Airport is Certified as 4-Star Airline Lounge for the lounge facilities and staff service.

“The lounge is in the main terminal building which means that the walking distances for long-haul flights in the satellite can be rather long. The seat choices provide a good range of options for leisure and business travellers, and there is also a nice dining and bar area. Food choice and quality is reasonable, and in addition to the complimentary bar, there are premium liquors and wines available to buy. Staff are quite friendly, but the high turnover of customers means that they mainly focus on the efficiency of table clearance and other functional duties.”

» Lounge Star Ratings explained

Plaza Premium Lounge at Terminal 2 London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Rating

Plaza Premium Lounge - T2, Airside

Lounge Rating details

Plaza Premium

Pay-per-use Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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