Saphire – Plaza Premium Lounge at Jakarta International Airport

The Saphire – Plaza Premium Lounge at Terminal 3, Jakarta Soekarno-Hatta International Airport is Certified as a 4-Star Airline Lounge for the lounge facilities and staff service.

This is a nice nearly new lounge, comprising a large Business class section, frequent flyer / cardholders area and a yet to be opened First Class premium section. There are nice washroom and shower facilities provided in the lounge, a staff bar area and live kitchen / cooking station. The lounge furnishings are nicely finished, with a wide variety of seating types. Staff service in the lounge provides good Indonesian hospitality“.

» Lounge Star Ratings explained

Saphire – Plaza Premium Lounge at Jakarta International Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Saphire Plaza Premium

Lounge Rating details

Saphire Plaza Premium

Lounge location

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Children's play area

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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