9 Air

9 Air (Jiuyuan Airlines) is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Based at Guangzhou Baiyun Airport, 9 Air is a low cost domestic airline. Meals have to be pre-booked instead of buy onboard – standards are fair, but no proper international options. English language skills of cabin staff need improvement as communication can be difficult. Cabin seating is fair for a LCC, and cabin cleanliness is average.”

» Explaining the Low-Cost Airline Rating levels

» A-Z Index of Airline Ratings

9 Air
skytrax 3 star low-cost airline logo

9 Air Rating Summary

Short haul

Economy Class

9 Air Rating Analysis

Economy Class

Airport Services - Guangzhou Baiyun Airport

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Onboard WiFi and connectivity
Selection of pre-purchase meals
Quality of pre-purchase meals
Prices of pre-purchase meals
Complimentary F&B options

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter