IndiGo is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“IndiGo provides a good low-cost experience for domestic and international flights with good cabin staff service. Airport standards for check-in and baggage delivery are fairly organised, but boarding efficiency varies by airport. The buy-on-board and pre-order F&B selection is fair, and overall IndiGo gives an above-average customer experience.”
» Explaining the Low-Cost Airline Rating levels
IndiGo Rating Summary
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IndiGo Rating Analysis
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.