IndiGo is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“IndiGo provides a good low-cost experience for domestic and international flights with good cabin staff service. Airport standards for check-in and baggage delivery are fairly organised, but boarding efficiency varies by airport. The buy-on-board and pre-order F&B selection is fair, and overall IndiGo gives an above-average customer experience.”