airblue is Certified as a 2-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“airblue have an all Economy Class format with an a la carte fare structure for baggage and restrictions. While the airline is an LCC, customers receive complimentary food and drink, but the quality is quite basic. Onboard cleanliness is weak and particularly poor for the washrooms. Staff are quite efficient but lack any service hospitality. Service standards at Karachi airport also represents an area where standards must be improved.”