FlyArystan is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“FlyArystan delivers a good low cost airline experience which is underpinned by a strong quality of staff service. Onboard comfort is very good for the market and cabin cleanliness is excellent. Buy-on-board elements are fairly localised in terms of the standard and selection but represent good value for money. Baggage limits are quite strictly enforced for both hold and cabin luggage.”

» Explaining the Low-Cost Airline Rating levels

skytrax 4 star low-cost airline logo

FlyArystan Rating Summary

Short haul

Economy Class

FlyArystan Low-Cost Airline Rating

Economy Class

Airport Services - Astana Airport

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (priority / paid)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Pre-order meal options

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter