FlySafair is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“A South African domestic low-cost carrier with generally friendly and efficient service from cabin crew and ground staff. Aircraft seats are quite comfortable for short flights, although day-to-day presentation is not always at a high level, and washroom cleanliness can be poor. F&B standards have adequate selection, pricing, and quality and sales procedures are not too intrusive. Overall, an LCC with future 4-Star potential if more consistency can be delivered in key areas.”