GoAir is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“GoAir onboard product standards are improved and most of the fleet is newer A320neo aircraft. The overall comfort is comparable to other regional competitors. Airport service standards can be inconsistent around the network but better for the main Mumbai hub. Cabin staff service is quite good, but again this is lacking consistency to meet 4-Star levels. There is a fair range of pre-order and buy-on-board F&B.”