GoAir

GoAir is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“GoAir onboard product standards are improved and most of the fleet is newer A320neo aircraft. The overall comfort is comparable to other regional competitors. Airport service standards can be inconsistent around the network but better for the main Mumbai hub. Cabin staff service is quite good, but again this is lacking consistency to meet 4-Star levels. There is a fair range of pre-order and buy-on-board F&B.”

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GoAir
skytrax 3 star low-cost airline logo

GoAir Rating Summary

Short haul

Economy Class

GoAir Rating Analysis

Economy Class

Airport Services - Mumbai

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Seat comfort : Go Business
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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