SpiceJet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“SpiceJet operate a network of domestic and short-haul international routes. Many fares include baggage but items such as pre-booked seats, catering and priority check-in and boarding must be purchased. Staff service is inconsistent, and the efficiency and friendliness vary greatly. Seat comfort is quite limited at 29″, and the buy onboard F&B is at an adequate level.”