Jazeera Airways

Jazeera Airways is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Jazeera Airways has simplified its product offer to a single Economy Class cabin with premium seats available for purchase. Higher fare tiers include baggage, but extras such as priority check-in, boarding, and lounge access must be bought separately. Similarly, all F&B must be pre-ordered. The cabin staff service can be quite friendly but lacks proper consistency to deliver beyond 3-Star levels.”

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Jazeera Airways
skytrax 3 star low-cost airline logo

Jazeera Airways Rating Summary

Short haul

Economy Class

Jazeera Airways Rating Analysis

Economy Class

Airport Services - Kuwait

Check-in service options
Check-in staff service
Pearl Lounge
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Seat comfort : Premium Seats
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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