SKY Airline

SKY Airline is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“SKY Airline provide low-cost flights from Santiago with A320neo / A319 aircraft. Comfort onboard is fine with a 29 inch seat pitch, and there are preferred seats available to purchase. F&B is buy-on-board, the pricing is quite high, choice and quality is average. Staff can be friendly, but we observe inconsistent English language skills when serving international customers.”

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SKY Airline
skytrax 3 star low-cost airline logo

SKY Airline Rating Summary

Short haul

Economy Class

SKY Airline Rating Analysis

Economy Class

Airport Services - Santiago

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Star Pass)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : cost of pillow
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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