Asiana Airlines is awarded the highest 5-Star COVID-19 Airline Safety Rating
by Skytrax: London, UK
Asiana Airlines has been certified with the highest 5-Star COVID-19 Airline Safety Rating, becoming one of just eighteen airlines worldwide to currently achieve this top recognition of airline health, hygiene and cleanliness standards.
The Skytrax COVID-19 Airline Safety Accreditation is regarded as a global benchmark for evaluating COVID-19 safe travel.
The COVID-19 Safety Audit of Asiana Airlines was completed by Skytrax in January 2022, analysing all of the relevant health and hygiene measures introduced by Asiana Airlines in response to the COVID-19 pandemic. The audit evaluated front line facilities and service systems in the airport environment and onboard flights to determine if the procedures were effective, consistent and compliant with the required standards. The airport assessments for Asiana Airlines are based on the airline’s home operating base at Seoul International Airport.
Asiana Airlines Chief Executive Officer, Jung Sung-kwon said: “We are truly proud and grateful to be certified as Covid-19 Safety 5-Star airline. I believe this certification proves Asiana Airlines uncompromising commitment to the safety of our customers. Also winning Skytrax 5-Star rating for 16 consecutive years for service quality, Asiana will continue our journey to provide as safe and pleasant travel environment as possible for our valued customers. It is true that the airline industry is going through a very difficult time, but I would like to take this opportunity to encourage and give sincere thanks to all of our front line employees who are dedicated to protect and serve our customers for their safe travel. ”
Asiana Care+ is the airline’s cumulative prevention program created for the safety of passengers from departure to arrival, and the airline provides customers with an excellent range of COVID-19 travel regulation guidance through their website, and also have a good video to demonstrate the procedures put in place during COVID-19 to enhance the hygiene and customer travel safety standards.
Edward Plaisted of Skytrax said: “The Asiana Airlines Care+ programme is truly at a 5-Star COVID-19 Safety level and has enabled the airline to deliver hygiene and safety standards to the highest levels across the entire passenger experience. Asiana Airlines has a most comprehensive COVID-19 safety programme to ensure the well-being of customers and employees, and the the detail and consistency of this is a key factor to Asiana Airlines achieving this highest COVID-19 Airline Safety Rating.”
The COVID-19 Audit evaluation encompasses all airport and onboard cleanliness actions, cleaning and disinfection procedures, standard and usage conformity of staff PPE, COVID-19 signage and information, the application of social distancing, hand sanitiser facilities, PA guidance, organisation and control of passenger flows, monitoring face mask usage and adapted service systems in the airport and onboard flights.
The audit also integrates analysis of the airline’s implementation of health, hygiene, and safety measures in accordance with the recommendations of the ICAO Council’s Aviation Recovery Task Force and the European Union Aviation Safety Agency (EASA) and European Centre for Disease Prevention and Control (ECDC) Aviation Health Safety Protocol.
ABOUT ASIANA AIRLINES
Established in 1988, Asiana Airlines is based at Seoul Incheon International Airport and is a member of the Star Alliance. The management ideology is ‘maximum safety and customer satisfaction through service’. Asiana Airlines has a fleet of 70 aircraft, including A380, A350, A330, A321, A321neo, A320, Boeing 777 and Boeing 767. In the period February to June 2022, Asiana airlines is operating flights to Nanjing, Changchun, Chengdu, Harbin, Taipei, Hong Kong, Tokyo, Osaka, Fukuoka, Manila, Bangkok, Singapore, Jakarta, Phnom Penh, Hanoi, Ho Chi Minh, New York, Los Angeles, San Francisco, Seattle, London, Frankfurt, Almaty, Tashkent, Ulaanbaatar, Sydney, Saipan
The 5-Star COVID-19 Airline Safety Rating confirms excellent airport processing standards that considers all practical elements of contactless technology, customer handling, and social distancing protocols for check-in, boarding, and arrival. Airline lounges meet a high standard of cleanliness procedures and consistency, with good measures in place that facilitate social distancing, and safe delivery systems for food and beverages. Onboard cleanliness and cabin presentation is at an excellent quality level and may use new techniques for UV sanitisation, and mass disinfectant treatments. The onboard service systems for catering are adapted for COVID-19 times, with reduced contact delivery and enhanced food safety measures for meal presentation.
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airline Rating programme is a leading international Rating system operating since 1999, which classifies airlines by the quality of product and staff service. In 2020, Skytrax launched the COVID-19 Airline Safety Ratings, providing independent, expert evaluation and certification of airline COVID-19 hygiene and safety measures. This programme is regarded as a global benchmark for Certifying COVID-19 safe travel standards.