COVID-19 Airline Safety Rating

Certifying COVID-19 Airline Safety standards

Skytrax COVID-19 Airline Health Safety Rating is the world’s only assessment and certification of airline health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided at the airport and onboard flights.

The COVID-19 Audit investigates and evaluates over 190 safety protocols introduced by airlines during COVID-19 to enhance customer and staff safety. The COVID-19 Airline Safety Rating certifies the effectiveness and consistency of the airline performance. Skytrax distance themselves from some hypothetical ratings of airport and airline COVID-19 health standards that lack credibility because they do not evaluate the real standards being provided.

» COVID-19 Airline Safety Certifications

COVID-19 Audit testing: seatbelt buckle / airport seating

Evaluating the front-line reality is critical to COVID-19 Airline Health Safety Rating credibility, and Skytrax highlight that any Covid health certifications that simply ask airlines to complete an online box-ticking exercise to state what their Covid measures are (or should be), cannot deliver credible results.

COVID-19 Audit testing: lounge elevator buttons / lounge washroom

» ATP Testing information

» A-Z of COVID-19 Airline Safety Ratings

 

Airport assessment covers check-in services and facilities, airline lounges, boarding procedures, deplaning procedures, baggage claim, arrival, and transfer options. The airport service elements include all airline provided options, not areas under direct control of the airport operator. Aside from the cleanliness objective, this evaluates service processes for reducing customer and staff contact wherever practically possible.

Onboard, cabin cleanliness includes all common surface contact areas, customer and staff use of face masks and PPE, and protocols to control this, adapted cabin service procedures including catering, in addition to assessing amenities and cleanliness of essential comfort items.

To evaluate standards of cabin cleaning processes, ATP testing can be used for all high contact areas. This signifies if a surface has been adequately cleaned, and highlights where systematic change to either cleaning techniques or frequency may be needed to meet the expected standard.

 


The COVID-19 Airline Safety Ratings award between 3-Star and the highest 5-Star COVID-19 Airline Safety Rating.


A 5-Star COVID-19 Airline Safety Rating confirms excellent airport processing standards that considers all practical elements of contactless technology, customer handling, and social distancing protocols for check-in, boarding, and arrival. Airline lounges meet a high standard of cleanliness validated visually and through ATP testing, with good measures in place that facilitate social distancing, and safe delivery systems for food and beverages. Onboard cleanliness and cabin presentation is at a excellent quality level, and may use new techniques for UV sanitisation, and mass disinfectant treatments which are scientifically evaluated. Service systems for catering are adapted for COVID-19 times, with reduced contact delivery and enhanced food safety measures for meal presentation.


A 4-Star COVID-19 Airline Safety Rating recognises good airport processing standards that include some elements of contactless technology, customer handling, and social distancing protocols for check-in, boarding, and arrival. Airline lounges have good cleanliness which is validated visually and through ATP testing, and there are reasonable measures in place that facilitate social distancing, and safe delivery systems for food and beverages. Onboard cleanliness and cabin presentation is at a good quality level which may use techniques for UV sanitisation, and mass disinfectant treatments which are scientifically evaluated. Most service systems for catering are adapted for COVID-19 times, with some reduced contact delivery and enhanced food safety measures for meal presentation.


A 3-Star COVID-19 Airline Safety Rating achieves average airport processing standards that have few elements of contactless technology, customer handling, and social distancing protocols for check-in, boarding, and arrival. Airline lounge cleanliness is inconsistent, validated visually and through ATP testing, and there are limited measures in place that facilitate social distancing, and safe delivery systems for food and beverages. Onboard cleanliness and cabin presentation varies between flights which has been ATP tested. Some service systems for catering are adapted for COVID-19 times, with basic reduced contact delivery and limited or inconsistent enhanced food safety measures for meal presentation.

We do not include social distancing for cabin seating, since very few airlines block middle seats on wide-body aircraft or aisle or window seats on narrower planes, and such a policy is not a sustainable model.

An airline has to earn the trust to travel from today’s customers, and the COVID-19 Airline Safety Ratings certify how an airline is performing.


MORE INFORMATION

To request further information about the COVID-19 Airline Health Rating certification, please use our Contact Page.

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