British Airways
British Airways is Certified as a 4-Star Airline for its airport and onboard product and staff service, with product and service improvements continuing to be introduced during 2024.
“British Airways is installing the new much improved Club World seats but many aircraft still have the older, poorer seat. First class is also undergoing improvement, and we are seeing staff service being enhanced across many areas. For short-haul operations, Economy class remains a fairly pared back product, with Club Europe standards matching other major European carriers. Lounges at Heathrow Airport are well rated, although customer numbers at peak times put a strain on the facilities.”
British Airways
British Airways Rating Summary
Long haul
First Class
Business Class
Premium Economy
Economy Class
Short haul
Business Class
Economy Class
Related to British Airways Ranking
British Airways Rating Analysis
First Class
Airport Services - Heathrow
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service
First Class Lounge - Heathrow
Onboard Product - Long haul
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Business Class
Airport Services - Heathrow
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service
Business Class Lounge - Heathrow
Onboard Product - Long haul
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit, pyjamas & washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers
Onboard Product - Short haul
Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
WiFi service
Quality of meals served
Selection of wines & beverages
Magazines and newspapers
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service - Short haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Premium Economy
Airport Services - Heathrow
Priority check-in facilities
Check-in staff service
Priority boarding options
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Onboard Product - Long haul
Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment
WiFi service
Quality of meals served
Quantity of food served
Selection of wines & beverages
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class
Airport Services - Heathrow
Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Onboard Product - Long haul
Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Washroom amenities
Inflight Entertainment
WiFi service
Quality of meals served
Quantity of food served
Selection of wines & beverages
Onboard Product - Short haul
Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
WiFi service
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B selection
Buy onboard F&B prices
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service - Short haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Disclaimer
The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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