British Airways 4-Star COVID-19 Airline Safety Rating

British Airways is certified with the 4-Star COVID-19 Airline Safety Rating for the safety measures and improved health and hygiene processes introduced by British Airways to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airline Safety Rating is the world’s only assessment and certification of airline health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided by the airline.

The COVID-19 ratings include cleanliness at the airport and onboard, social distancing, face mask usage, sanitiser, and other hygiene improvement systems.

British Airways 4-Star COVID-19 Airline Safety Rating

COVID-19 Safe Air Travel

British Airways

4-Star COVID-19 Airline Safety Rating

COVID-19 Safety Certification

British Airways COVID-19 Safety Ratings

At the Airport

Check-in: London Heathrow Terminal 5

Counter protective screens
Correct use of PPE by staff
Hand sanitiser visibility & availability
Signage about COVID-19 requirements
Queue: social distancing marking
Queue: control of social distancing

Boarding: London Heathrow Terminal 5

Hand sanitiser visibility & availability
Info signage for COVID-19 requirements
Counter protective screens
Correct use of PPE by staff
Boarding policy applied
Social distancing PA information
Social distancing marking
Control of social distancing
Lounges

First Class, London Heathrow Terminal 5

Onboard the flight

Face mask & Sanitiser

Hand sanitiser provided upon boarding / at seat
Seat / table sanitiser provided upon boarding / at seat
Face mask policy clearly stated over cabin PA
Availability of spare / replacement face masks
Service policy / system for disposal of used face masks

Cleanliness in the Cabin

Cleanliness: seat back / base / armrest
Cleanliness: seatbelt & buckle
Cleanliness: seat pocket & safety card
Cleanliness: tray table / latch
Cleanliness: PTV screen
Cleanliness: PTV remote
Cleanliness: window

Toilets

PA Instructions about toilet usage / queuing
Hand sanitiser availability
Cleanliness: toilet door internal handle / lock
Cleanliness: washbasin & counter
Cleanliness: waste disposal

Cabin Staff

Standard of staff PPE
Staff PPE usage / compliance
Giving clear PA information for COVID-19 instructions
Control of customer PPE usage / compliance
Control of customer social distancing
Efficiency handling customer noncompliance with PPE / distancing
Maintaining orderly & distanced deplaning
Arrivals / Transfer

Arrivals: London Heathrow Airport: T5

Hand sanitiser visibility & availability at arrivals / airbridge exit
Information signage for COVID-19 requirements
Staff PPE usage / compliance
Bus arrivals: cleanliness of buses
Bus arrivals: air-conditioning standards of buses
Bus arrivals: restricting customer numbers per bus
Bus arrivals: social distancing policies adhered to
Baggage reclaim: hand sanitiser visibility & availability
Baggage reclaim: social distancing marking
Baggage reclaim: control of social distancing
Baggage reclaim: baggage trolley cleanliness

Transfer Counters: London Heathrow Airport: T5

LHR transfer counters not yet assessed
Counter protective screens
Correct use of PPE by staff
Hand sanitiser visibility & availability
Social distancing marking
Control of social distancing
Website

Website

Visibility of COVID-19 Travel information
Standard of COVID-19 Travel information

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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