Nok Air

Nok Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Nok Air is primarily a domestic low-cost carrier with some regional international flights. Airport service is satisfactory in Bangkok, and onboard customers receive a small bottle of water. Pre-order meals are available, but quality is variable. There is a small buy onboard F&B selection. Cabin service is quite friendly, but language skills can be limited. Onboard WiFi is available on a few aircraft but we have not been able to assess this. Some of the cabin interiors require improved maintenance.”

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Nok Air
skytrax 3 star low-cost airline logo

Nok Air Rating Summary

Short haul

Economy Class

Nok Air Rating Analysis

Economy Class

Airport Services - Bangkok

Check-in service options
Check-in staff service
Boarding efficiency - standard
Boarding efficiency - Nok First
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order meals
Quality of pre-order meals
Prices of pre-order meals
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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