primeclass lounge 5-star covid-19 safety rating

Primeclass lounges receive the highest 5-Star COVID-19 Lounge Safety Ratings


By Peter Miller, Skytrax – London, UK

Three Primeclass Lounges have been awarded with the highest 5-Star COVID-19 Airline Lounge Safety Rating, by international air transport rating agency Skytrax.

The Primeclass lounges at Ankara Esenboga Airport, İzmir Adnan Menderes Airport and Tbilisi International Airport have each received the 5-Star COVID-19 Airline Lounge Safety Rating in recognition of the excellent and consistent hygiene customer safety measures in place to reduce the risks associated with the spread of COVID-19.

Edward Plaisted of Skytrax said: “We congratulate Primeclass Lounge for achieving a hat-trick in achieving the highest 5-Star COVID-19 Safety Ratings for three of their lounges at Ankara Esenboga Airport, İzmir Adnan Menderes Airport and Tbilisi International Airport. Primeclass have implemented a most extensive range of hygiene and safety protocols in these lounges, with efficient social distancing organisation, increased cleaning and hygiene across the lounges, adapted food and beverage services, and contactless options at key touchpoints. These enhanced protocols are key to achieving the highest 5-Star Safety Rating, and we are impressed by the consistency with which these hygiene factors are applied, which is critical in demonstrating their safety commitment to customers and staff.”

The 5-Star COVID-19 Airline Lounge Safety Rating is the highest possible Rating an airline or independent operator lounge can receive from Skytrax, with the facilities and staff service demonstrating consistent and high standards of cleanliness, with efficient procedures and well controlled service.

The COVID-19 Airline Lounge Safety Ratings evaluate and certify the safety and hygiene protocols put in place by lounge operators to ensure that the lounges are meeting the highest hygiene standards, and delivering enhanced safety levels for customers and staff. The COVID-19 Lounge Audit at these Primeclass lounges in Tbilisi, Ankara and Izmir airports evaluated over 150 lounge safety protocols across each lounge facility and standards of staff service and Covid safety control and adherence.

COVID-19 Safety protocols at Primeclass lounges

These Primeclass lounges provide very clear and visible advice to guests regarding face mask use, personal health monitoring, hand hygiene facilities, and social distancing and movement etiquette.

The COVID-19 Lounge Safety analysis included ATP testing at each of these Primeclass lounges to validate the standard of cleaning systems, and to ensure high contact surfaces are sanitised with enough frequency, and that disinfectant products and cleaning techniques are effective.

Skytrax highlight that the enhanced hygiene and cleanliness procedures introduced during COVID-19 will be around for a long time, and plan to expand the COVID-19 Lounge Safety Rating to cover more than 400 airport lounges in 2022.

» Primeclass Lounge: Ankara Airport COVID-19 Lounge Safety Rating

» Primeclass Lounge: Izmir Airport COVID-19 Lounge Safety Rating

» Primeclass Lounge: Tbilisi Airport COVID-19 Lounge Safety Rating

About TAV Operation Services

TAV Operation Services is one of the subsidiaries of TAV Airports Holding that creates and manages the products and services that comprise non-aviation revenues of the holding.The products and services portfolio of TAV Operation Services include Primeclass Lounge Operations, Meet & Greet Services, TAV Passport Card Loyalty Programme, LoungeMe mobile application,, Online Travel Sites, leasing advertisement areas and allocation of commercial areas in the airports. Aiming to keep the customer satisfaction at the highest level, Primeclass brand is serving more than 10 million passengers with + 60 lounges in 19 countries.


Skytrax, the international air transport rating organisation, was established in 1989 and is based in London, United Kingdom. Skytrax launched the COVID-19 Lounge Safety Ratings in 2020, providing independent, expert evaluation and certification of COVID-19 hygiene and safety measures at airport lounges, and the programme is regarded as a global benchmark for Certifying COVID-19 airport lounge safety.

» COVID-19 Airline Lounge Safety Rating


By Skytrax

Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. The World Airline and Airport Star Rating programme classifies airlines and airports by the quality of product and staff service standards.

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